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Show me jobs like this one| Job Ref: | 12-1001 |
| Industry: | Tech |
| City: | Baton Rouge |
| State: | Louisiana (LA) |
| Employer: | Amedisys |
| Post Date: | 02/04/2012 |
| Job Description: |
Description Manages and supervises the functions and day to day activities of the IT Support Services Division. Works in collaboration with the Programming Managers, Business Systems Managers, Network Administrators, and any other functional lead to analyze systems and software performance and make recommendations concerning hardware, software, upgrades and other resources to maintain pace with technological progress and business needs. JOB DUTIES/KNOWLEDGE 1. Manages the day to day activities of all support analysts. 2. Provides accurate metrics and daily/monthly/quarterly reports as requested by any and all IT Leadership. 3. Monitors and tracks established Service Level Agreements to ensure that all system incidents and problems are handled in a timely manner. 4. Manages and participates in the design, development, maintenance and support of systems, database, programs, and software to meet business solution needs in the organization. 5. Participates in the selection and management of all outsourced or consulting resources. 6. Analyzes systems and software performance and makes recommendations concerning hardware, software, upgrades, and other resources to maintain pace with technological progress and business needs. 7. Develops, retains and motivates a physical and potential virtual Support staff. 8. Provides feedback for business decisions regarding the staffing model to maximize the effectiveness of all resources – internal staff, consultants, and any external service provider. 9. Notifies users based on current communication plans and standard procedures regarding scheduled system interruptions for repairs or upgrades timely to minimize disruption to business operations. 10. Assists with the development and implementation of a formal training plan for all support analysts in order to improve on professional and divisional performance goals and objectives. 11. Assigns tasks and responsibilities in a fair and reasonable manner. 12. Consults with and advises staff concerning work flow, deadlines, policies and procedures, problems/grievances, and interdepartmental relations. 13. Continues to update own knowledge of information technology while encouraging and assisting the Support division as a whole. 14. Directs and/or attends and actively participates in meetings/conferences. 15. Performs other duties as assigned to include work on special projects. MST Requirements QUALIFICATIONS 1. Bachelor’s degree in business administration or information technology management. Masters Degree in business management and/or information technology fields preferred. Equivalent experience in combination with other degrees/certifications will be considered. 2. Four (4) to six (6) years experience in IT Support Service Management. 3. Experience in information systems, applications including incident tracking, decision support systems, and project management in regulated public organization. 4. General knowledge of installed hardware/software systems, networks and peripherals. 5. Ability to communicate effectively with individuals at all levels within the organization. 6. Good verbal and written communication skills. 7. Demonstrates ability to perform problem determination services. 8. Demonstrates ability to provide required maintenance and maintain hardware inventory. 9. Demonstrates ability to make decisions and judgments; attentive to details and assumes accountability for consequences of actions taken. *CB* |
